Cancellation and Refunds
Effective Date: November 1, 2025
At Friend on Rent, we are committed to delivering a professional and reliable companionship service experience. Please read our strict cancellation and refund policies carefully before booking.
1. No Refunds After Booking Confirmation
Once your booking has been confirmed, no refunds will be issued under any circumstances. We do not accept cancellations that result in refunds after confirmation to maintain fairness and operational integrity for all parties.
2. Cancellation Policy
Customers may request to cancel a booking before confirmation without penalty.
After confirmation, cancellations are not permitted and will not be refunded.
We urge customers to carefully review all details and availability before confirming bookings.
3. Exceptional Circumstances
In very rare cases of service provider unavailability or errors on our part, alternative arrangements or partial refunds may be offered at our sole discretion.
4. No Show Policy
If a customer fails to show up at the agreed date and time, the booking fee will not be refunded.
5. Changes to Bookings
Requests to modify booking times or services after confirmation are subject to availability and may incur additional charges. Changes are at our discretion.
6. Contact for Cancellation Requests
For inquiries or issues, contact our support team at support@friend-on.rent. While refunds are not guaranteed, we are committed to resolving any valid service concerns.
This policy ensures clarity and protects your business from last-minute cancellations while setting proper customer expectations. Let me know if you want it adapted with softer wording or specify conditions for exceptions.
